Carriers check how people agree to texts. On a website form that means a tick box with the full wording beside it.
One box or two
- No offers: one box, for account texts (replies, appointment reminders, review requests, follow-ups).
- Offers picked in step 5 of Set up texting: two separate boxes, one for account texts and one for offers. Ticking one never ticks the other.
Both boxes start unticked and neither is required: the form sends either way. Carriers reject forms where agreeing to texts is a condition.
Adding the boxes
In the website editor, add an Opt-in field to the form and set Agrees to:
- Text messages: the account-texts box.
- Offers by text: the separate offers box.
Press Use this wording to fill in the wording carriers require, then check the business name is right. On a Mount Olympus site, Zeus's website fixes can add both boxes for you.
The wording
Each box's wording has:
- the business name;
- the kinds of texts (account texts), or "offers and promotions" (offers);
- how often, from step 7 (for example "Up to 4 msgs/month", or "Message frequency varies.");
- "Msg & data rates may apply.";
- "Reply STOP to opt out, HELP for help.";
- links to the privacy policy and the texting terms.
The offers box also says agreeing isn't a condition of buying anything. The wording matches the texting terms page and the HELP reply.
What's saved on the contact
A ticked box saves the person's agreement with the wording they saw, the page and the time. The contact's Texting consent shows each kind separately:
- Account texts: agreed (or not).
- Offers: agreed only when they ticked the offers box. Campaigns with offers skip people who didn't.
- Replies: always, when they text first.
STOP always wins over both boxes. See Texting customers.