Open Settings → Usage in the business app (owners only).
What you see
- Your texts, calls, phone numbers, emails and Assistant replies, month by month. Booking and form emails are free and not counted.
- If your agency bills you for usage: your price per type, your invoices (paid, due or failed) and your card.
Your card
Your agency charges the card once a month (and earlier if a month gets busy). Add or change it with Add a card / Update card, or with the link your agency sends. The card form belongs to the payment provider on your agency's account: we never see or store the card number. If your agency adds sales tax, the card form also asks for your billing address (the tax depends on where you are), and the tax shows on each invoice.
If a payment fails
The payment provider tries again and emails you. If it still doesn't go through, automated paid messages pause ("Your usage payment failed. Update your card to keep automated messages running."). Your team can still reply by hand. Updating the card tries the payment again at once, and everything carries on when it's paid.
"Paid messages and calls are paused for now"
This means your agency's account needs attention. Your agency has been told; things carry on as soon as it's sorted.