Settings → Saved replies holds replies you write often ("Quote follow-up", "Directions to the office").
- New saved reply: a Name, an optional Subject, the Text, and an optional Folder that groups saved replies in the picker.
- Use merge values like
{{contact.first_name}}or{{business.review_link}}; they're filled in for the contact when you pick it. - Just me or Everyone: only people who manage email settings (owners and managers) can share a saved reply with the whole team; everyone else's are just for them.
In a conversation, Saved replies opens the picker, with Search saved replies.
Saved replies are for quick answers in the inbox. Longer designed emails for automations are Email templates.