Settings → Phone & texting → Bring your number opens one window. It asks one question first: What do you want to do? Both answers keep your number. They differ in where calls ring.
- Move my number here. Calls and texts come to us, and your old phone company stops. This is called porting. Pick this if you're leaving your old phone company.
- Keep my landline where it is, and text from it here. Calls stay with your phone company. Texts to that number come here. Pick this if you still want your desk phones to ring at your current company.
Everything is saved as you go. Close the window any time and come back from Phone & texting: a transfer you haven't sent shows Continue in the transfers list, and the window opens on the step you left.
Move my number here
- Your numbers. Up to 20 numbers, one per line. We ask the phone network whether each one can move before you go further (nothing is ordered). A number that can't move says why, with Remove it or Text from it instead. Numbers on different accounts with your phone company must be sent separately.
- Your current bill. Your phone company compares everything you type with this bill, so upload it first: a PDF or a photo of the first page. Zeus reads it for free and fills in the next step: the company, the account number, the name on the account and the service address. Zeus never reads or fills in the PIN. No bill handy? Type the details yourself.
- Account details. Exactly as your current phone company has them. A name or PIN that doesn't match is the most common reason a move is turned down. Fields Zeus filled show From your bill · check it. If you type something that differs from the bill, an amber line says so, for example "Your bill says "SMILE DENTAL LLC". Phone companies turn down names that don't match.", with a button to use the bill's version. It's a warning only: you can keep what you typed.
- Account number: usually top right of page 1.
- Transfer PIN: ask your phone company for a "port-out PIN" in their app or by phone. It's never on your bill. It's stored encrypted.
- Service address: where the phone line is, which can differ from where the bill is mailed.
- Sign the letter. The letter gives us permission to ask your phone company to move the numbers. Type your full name and tick the box. We keep a signed PDF. If you change the numbers, company, account, name or address afterwards, you sign again.
- Check and send. Everything on one page, with Edit beside each part. Then Send to your phone company.
Don't cancel your old phone service yet. Canceling first can lose the number for good. We'll tell you the day it's safe.
The tracker
After sending, the window shows the transfer: Sent, Phone company reviewing, Transfer date set and Transferred. Most transfers take 1 to 3 weeks. We send a bell the moment it changes, and Check for news asks right away. Once the date is set, Set up what happens to calls opens the calls settings.
If the phone company sends it back, the tracker says why in plain words, for example The PIN doesn't match. Ask your phone company for a new port-out PIN, then fix it here. The Fix the PIN button (or Fix the account number, Fix the name, Fix the address, Upload the bill again) opens that step with the field highlighted. Everything else is kept, and you send it again from Check and send.
When it's done: Your number is here. Next: cancel your old phone service (it's safe now), set up calls, register texting, and add the number to your website.
Keep my landline and text from it here
- Check the number. We ask whether it can text from here. If it can't (for example a mobile number, which can only text from the phone company it's with), the window says why and offers Move the number instead.
- Prove you own it. We call or text the number with a 6-digit code: Call me with a code or Text me a code. Type it in. The window shows how many tries are left today.
- Sign and upload a bill. Read the letter, type your name to sign it, and upload a recent phone bill.
- Texting turned on. The phone company reviews it, usually 1 to 2 weeks. Calls stay with your phone company the whole time. Check for news asks for the latest.
More detail is in Text-enable a landline.
Who can do it
Agency people always can. Client people can when the agency switches Phone numbers on for that client. Without it, the steps show Ask your agency instead.