Make a prepaid return label on an order and email it to the customer from your store.
Open the order → Make a return label. It's bought on your own EasyPost or Shippo account at the cheapest service, from the customer's address back to your location.
The customer gets Your return label from your store's email, with a Print your return label button. The label also shows on the order with its tracking number, and you can void it if it isn't used.
Refund the order when the package comes back (see Refunds and cancels).
Buy labels on the order's Ship card from your own EasyPost or Shippo account, print them, and void unused ones.
Refund some items or an amount, put items back in stock, refund shipping, or cancel an order before it ships.
The free emails customers get about their order, sent as the business: confirmation, shipped, out for delivery, delivered, delivery problem, ready for pickup, refund, canceled.
Send us a message — no login needed — or email support@the-contentforge.com. Already a customer? Log In to submit a ticket.