Store → Orders. The Store tab shows how many are waiting ("4 to ship").
- Tabs: To ship (oldest first), Unpaid, Ready for pickup, Shipped, Delivered, Refunded, All. Search by order number, name, email or SKU. Needs attention shows orders with a problem (oversold, an address problem, a delivery problem, a dispute).
- Tick orders for Print packing slips (one PDF, no prices) or a Pick list.
- New order makes an order by hand (a phone order): the contact, the products, delivery, and paid (cash, check, other) or not.
Shipping an order
Open the order. The Ship card shows the planned box and weight. Until live rates and labels are connected, press Mark as shipped without a label: the carrier, the tracking number, and whether to email the customer. The customer gets "Your order has shipped" with a link to their tracking page on your site.
Then Out for delivery, Delivered or Delivery problem on the shipment keep the customer posted (each email can be switched off in Settings → Store → Order emails).
Pickups
Pickup orders get Ready for pickup (emails the customer the address, hours and instructions) and then Picked up.
Also on the order
The customer (with a link to their contact), the ship-to address (Edit), the payment, the history with notes for your team, tags, and Resend an email.
In the phone app and the portal
The Business Hub app has the same orders under More → Store, and clients without the business app ship orders from the client portal's Orders tab.