Open the order → Ship card.
Buying
- Packages: the planned boxes and weights. Change a box or weight, or Add a package. Flat rate boxes say no weight needed. If an item had no weight, check the weight before buying.
- Service: live prices from every shipping account you connected, cheapest first, with the account each comes via. The customer's choice is marked: the option they picked at checkout (for example "Priority Shipping") shows on the order, and if that option has a Service to buy the Ship card picks it for you.
- Insure the package: covers the value of what's in the package. EasyPost charges 1% of that value (at least $1), Shippo 1.25%.
- Label size: 4 × 6 in (thermal, the default), Letter, or ZPL for thermal printers. Change the default in Settings → Shipping.
- Buy label (or Buy 2 labels). Each package gets its own label and tracking number, and the customer gets one "shipped" email.
You pay EasyPost or Shippo directly. The daily label limit still applies. Test keys make test labels, which never count toward the limit.
Never bought twice
A double click or a dropped connection never buys two labels. If the account didn't confirm a label in time, the order says so and we look it up before you can buy again.
Printing
Each label on the order has Print label. It opens the label file from your shipping account.
Voiding
Void label on a label that hasn't been scanned yet:
- EasyPost: USPS within 30 days, others within 90. The money goes back to your EasyPost wallet after 15+ days.
- Shippo: within 90 days (USPS 30). Credited on your next Shippo invoice within 14 business days.
A voided label counts toward the daily limit until the refund is confirmed.
Voiding a label also puts that package's items back to not shipped: they show on the Ship card again, their stock is held for the order again, and the order's status updates. Other packages on the order stay as they are, and the customer isn't emailed.
On the phone
The Business Hub phone app's Ship screen does the same: each package's box and weight (tap to change, with your USPS flat rate boxes in the box list), live rates with the account each comes from, I checked the weights when the store's default weight was used, and Buy label (or Buy 2 labels).