Credit packs are one-off purchases on top of your plan. They're handy for a busy month, a big site build or a batch of map scans.
How to buy a pack
- Open Settings → Billing & credits and scroll to Buy credits. Any Buy credits button in ContentForge, including the one in an out-of-credits message, brings you straight here.
- Each pack card shows the number of credits, its price and the price per credit. Click Buy on the one you want.
- Pay on the secure checkout page.
- You come back to Billing & credits with the message "Thanks — your credits are on their way." Your credits appear as soon as the payment is confirmed, usually within a few seconds. The page checks again by itself after a few seconds.
The packs
There are three packs:
- 100 credits for $29 (29¢ a credit),
- 500 credits for $89 (about 18¢ a credit),
- 2,000 credits for $249 (about 12¢ a credit).
Today's packs and prices are on Billing & credits → Buy credits.
How pack credits are used
- Pack credits never expire, not even if you cancel your plan.
- Your plan credits are always used first. Pack credits are only touched once those run out.
- Each purchase shows in Credit history as Credit pack, and in Payment history with its invoice and PDF.
- You get a receipt email after each purchase.
Examples
- A big import week. You're importing three 20-page sites (300 credits) on Growth's 400 a month. Buy a 500 pack so the rest of the month's scans still run.
- Keeping a buffer. Buy a 100 pack once and leave it. It only gets used in months when plan credits run out.
Limits and what it can't do
- A pack is a single payment, not a subscription. Nothing renews.
- Packs can't be refunded or turned back into money, and can't be moved to another agency.
- You can't buy a custom number of credits. Pick one of the packs, or buy more than one.
- You can buy packs during a free trial too.
Who can use it
Only the agency Owner or an Admin can buy packs. Everyone else sees the pack buttons grayed out as Owner / admin only (the hover text says "Ask your agency owner or an admin to buy credits"). Any team member can spend pack credits on the tools they have access to.
Troubleshooting
- The button says Owner / admin only: ask your agency Owner or an Admin to buy the pack.
- The button says Coming soon: online checkout isn't switched on for your account yet. Contact support to add credits.
- The card says Not needed — unlimited: your agency is an internal account with unlimited credits.
- I closed the checkout page: nothing was charged. You're back on Billing & credits; click Buy again when you're ready.
- I paid but the credits aren't there: wait a few seconds and refresh. If they still haven't arrived after a few minutes, check Payment history for the payment and contact support with the date and amount.
- My card was declined: the checkout page tells you. Try another card, or check with your bank.
- "That credit pack is not available.": the pack was just changed or removed. Refresh the page and pick again.