This article is for business owners on the Mount Olympus plan. Everything here is on your portal's Account page. Canceling the plan and moving ask for your password (or your 2-step code). Canceling one site doesn't.
Cancel one site
- On Account, find the site, open its … menu and choose Cancel this site.
- Cancel (the site's address)? shows what happens: how long the site stays live, your new bill and the last day to change your mind. Download this site in the window saves a copy first.
- Click Cancel this site. Keep site closes the window without canceling.
If it's the only site on your plan, the window says "This is the only site on your plan." Use Cancel plan instead. A canceled site's … menu has Reactivate this site.
The site stays live until the end of the period you've paid for, then goes offline. It drops off your bill from your next billing day. You then have 30 days to reactivate or download it, after which it's deleted.
Cancel the plan
- On Account, under Leave or move, click Cancel plan.
- Read What happens. Under Take a copy first, download your sites and contacts if you want them.
- Enter your password and click Cancel plan. Keep my plan closes the window without canceling.
- Every site stays live until the paid period ends, then goes offline (not deleted).
- Your CRM becomes read-only and automations stop.
- Phone numbers start a 30-day release period.
- You then have 30 days to reactivate, download, or move to an agency. After that, everything is deleted for good.
We email you when you cancel, 7 days before your sites go offline, the day they go offline, and 7 days before deletion.
No refunds
Canceling never refunds the rest of a period you've paid for. Your sites simply stay live until it ends.
Reactivate
Changed your mind? Click Reactivate my plan on Account (or Reactivate this site in a canceled site's … menu) any time before the deletion date. Everything comes back and your plan renews as before. If your paid period already ended, reactivating starts the plan again on your saved card right away; if the card can't be charged, the plan stays off until you change the card and reactivate again. A site that already went offline needs publishing again.
If the plan ends another way (for example after payments kept failing), the same thing happens: your sites go offline, we email you, and you have 30 days to reactivate before everything is deleted. Publishing needs an active plan.
Download your site and contacts
- Download site (in a site's … menu; Download my site or Download my sites in the cancel window): a copy of the site as files you can host anywhere, with the blog in a WordPress-ready format. We email you when it's ready.
- Download my contacts (CSV): your CRM contacts as a spreadsheet file.
Move to an agency
- On Account, under Leave or move, click Move next to Move to an agency.
- Enter The agency owner's email and your password, then click Send link.
- The agency gets a link that works for 14 days. If they're new to ContentForge, it starts their sign-up first.
You can click Cancel move any time before they accept. When they accept, they pay their own price for your sites, everything moves to them, and your Mount Olympus plan ends at once with no refund for the rest of the period. Your sites stay live the whole time.
Troubleshooting
- "There’s no move to cancel.": the agency already accepted, or the link expired.
- My site is offline: the paid period after a cancel ended. Reactivate within 30 days, then publish it again.
- Wrong password: use the password you log in with, or your 2-step code.